FAQs & Contact
Frequently asked questions
Ordering, pickup, ingredients and custom macarons—answered simply.
Yes! Visit BKLYN MACS at 438 East 9th Street in NYC’s East Village for coffee, espresso, matcha and French macarons. Explore our coffee and matcha menu, prices and hours.
Yes! Visit BKLYN MACS at 438 East 9th Street in NYC’s East Village for coffee, espresso, matcha and French macarons. Explore our coffee and matcha menu, prices and hours.
Allow 1–5 business days for regular macaron boxes and 5–7 days for custom-printed boxes to be prepared for shipping. Transit time is additional. Holiday periods may take longer.
For corporate and event orders, plan for about two weeks and contact us to confirm availability. Wholesale orders have a separate 1–3 business day lead time.
Allow 1–5 business days for regular macaron boxes and 5–7 days for custom-printed boxes to be prepared for shipping. Transit time is additional. Holiday periods may take longer.
For corporate and event orders, plan for about two weeks and contact us to confirm availability. Wholesale orders have a separate 1–3 business day lead time.
To all 50 States
To all 50 States
Yes—visit our East Village café at 438 East 9th Street, New York, NY 10009. Call 646-692-3000.
Mon–Thu 1–9pm; Fri 1–10:30pm; Sat noon–10:30pm; Sun noon–9pm.
Plan your visit or explore coffee and matcha.
Yes—visit our East Village café at 438 East 9th Street, New York, NY 10009. Call 646-692-3000.
Mon–Thu 1–9pm; Fri 1–10:30pm; Sat noon–10:30pm; Sun noon–9pm.
Plan your visit or explore coffee and matcha.
Yes, we bake and make everything from scratch at our commercial kitchen in Brooklyn, NY
Yes, we bake and make everything from scratch at our commercial kitchen in Brooklyn, NY
You can create your own selection here. We also provide themed or preference-based collections.
You can create your own selection here. We also provide themed or preference-based collections.
Yes. Order a custom-printed gift box of 12 or 20 online, or see examples on our custom-printed macarons page.
Yes. Order a custom-printed gift box of 12 or 20 online, or see examples on our custom-printed macarons page.
Yes, with no order minimum. See corporate macaron gifts for client work, packaging options and how to request a quote.
Yes, with no order minimum. See corporate macaron gifts for client work, packaging options and how to request a quote.
They may be frozen for up to three months or refrigerated for up to two weeks in airtight packaging
They may be frozen for up to three months or refrigerated for up to two weeks in airtight packaging
Keep macarons in airtight packaging: refrigerate for up to two weeks or freeze for up to three months.
Keep macarons in airtight packaging: refrigerate for up to two weeks or freeze for up to three months.
All of our macarons are Gluten Free.
All of our macarons are Gluten Free.
No, they all contain ALMONDS. Some like Pistachio contain PISTACHIO and Nutella contain HAZELNUTS. Please contact us with any specific questions concerning ingredients and allergens.
No, they all contain ALMONDS. Some like Pistachio contain PISTACHIO and Nutella contain HAZELNUTS. Please contact us with any specific questions concerning ingredients and allergens.
Our Vegan Box is made for plant-based macaron lovers. Our other assortments are not vegan. All macarons contain almonds; contact us about specific ingredients before ordering.
Our Vegan Box is made for plant-based macaron lovers. Our other assortments are not vegan. All macarons contain almonds; contact us about specific ingredients before ordering.
During the warmer months, in an insulated liner with cold gel packs
During the warmer months, in an insulated liner with cold gel packs
Your shipping charge is shown at checkout before payment. Review the total and delivery address before placing your order.
Your shipping charge is shown at checkout before payment. Review the total and delivery address before placing your order.
Yes! Our wholesale macaron program has a $125 minimum and a 1–3 business day lead time. Shop on Faire Direct for current availability and wholesale pricing.
Yes! Our wholesale macaron program has a $125 minimum and a 1–3 business day lead time. Shop on Faire Direct for current availability and wholesale pricing.
Our goal is to deliver you a fresh and delicious box of macarons, and we value your satisfaction. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds, however, we are committed to addressing any valid concerns regarding the quality, damage, or errors related to your order.
Please contact our team at hello@BKLYNMACS.com.
Our goal is to deliver you a fresh and delicious box of macarons, and we value your satisfaction. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds, however, we are committed to addressing any valid concerns regarding the quality, damage, or errors related to your order.
Please contact our team at hello@BKLYNMACS.com.
Contact us
Email hello@bklynmacs.com or call 646-692-3000. For artwork, packaging and event quantities, use our custom macaron inquiry form. Retailers can order through our wholesale page.